bet95 Privacy Policy —
Your Data, Our Responsibility

Last Updated: January 2026

1. Who We Are

This Privacy Policy is issued by bet95 (referred to in this document as "bet95", "we", "us", or "our"). bet95 operates the online casino and sports betting platform accessible at bet95.games (the "Platform"). bet95 acts as the data controller in respect of personal data collected through the Platform. If you have any questions about how bet95 handles your personal data, you can contact our support team via live chat on the Platform or by email at [email protected] (plain text — not a clickable link).

2. Scope of This Policy

This Privacy Policy applies to all personal data collected by bet95 when you visit, register with, or use the bet95 Platform, including via desktop browser or mobile device. It applies to all players in Pakistan and any other jurisdiction where bet95 operates. It covers data collected through:

• The account registration and KYC verification process.
• Deposits and withdrawals in PKR via Easypaisa, JazzCash, NayaPay, Raast, HBL, or USDT TRC20.
• Gameplay activity across all game categories on the Platform.
• Communications with the bet95 support team.
• Cookies and similar technologies when you browse the Platform.
• Participation in promotions, bonuses, and loyalty programmes.

This Policy does not apply to third-party websites or services that may be linked from the Platform. bet95 is not responsible for the privacy practices of those third parties.

3. Data We Collect

3.1 Registration & Identity Data

When you create a bet95 account we collect: full name, date of birth, Pakistani mobile number, email address, and the username and password you choose. During KYC verification we may also collect copies of government-issued identification, proof of address, and selfie photographs to confirm your identity.

3.2 Transaction & Financial Data

We collect records of your deposits and withdrawals in PKR, the payment methods used (e.g. your Easypaisa or JazzCash mobile number, NayaPay account identifier, or HBL account details), transaction timestamps, amounts, and statuses. We do not store full payment credentials such as bank account passwords; these are handled directly by your payment provider.

3.3 Gameplay & Activity Data

We collect records of your betting and gaming activity on the Platform, including games played, wagers placed, outcomes, bonus usage, session durations, and responsible gaming tool settings you have activated on your account.

3.4 Technical & Device Data

We automatically collect technical data when you access the Platform, including your IP address, device type, operating system, browser type, screen resolution, and referring URLs. This data helps us optimise the Platform for the devices and network conditions common in Pakistan.

3.5 Communications Data

If you contact bet95 support via live chat or email, we retain records of those conversations. This allows us to maintain continuity of support, resolve disputes, and improve the quality of our service.

4. How We Use Your Data

bet95 uses your personal data for the following purposes:

Purpose	Description
Account Management	Creating, maintaining, and securing your bet95 account; processing login and authentication.
Transaction Processing	Processing PKR deposits and withdrawals via your chosen payment method; issuing transaction confirmations.
Identity Verification (KYC)	Verifying your age (18+), identity, and payment method ownership in compliance with anti-money laundering obligations.
Gaming Operations	Delivering games, calculating results, awarding bonuses, and maintaining accurate records of your gameplay activity.
Responsible Gaming	Monitoring for signs of problematic gambling behaviour and enforcing deposit limits, cool-off periods, and self-exclusion requests you have activated.
Customer Support	Responding to your queries, resolving disputes, and improving service quality based on support interaction records.
Marketing	Sending promotional emails or notifications about bet95 offers and bonuses where you have opted in to receive them.
Fraud & Security	Detecting and preventing fraudulent activity, money laundering, bonus abuse, and other conduct prohibited under the bet95 Terms & Conditions.
Legal Compliance	Meeting obligations imposed by applicable laws, regulations, and court orders, including record-keeping requirements.

5. Legal Bases for Processing

bet95 processes your personal data on the following legal bases depending on the purpose:

• Contractual Necessity: Processing required to provide the services you have requested by registering a bet95 account, including account management, transaction processing, and KYC verification.
• Legitimate Interests: Processing for fraud detection, security monitoring, Platform improvement, and responsible gaming monitoring where those interests are not overridden by your privacy rights.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering obligations and record-keeping requirements.
• Consent: Processing for marketing communications, where you have given explicit consent. You may withdraw consent at any time.

6. Sharing Your Data

bet95 does not sell your personal data to third parties. We share your data only in the following circumstances:

6.1 Service Providers

We share data with trusted third-party service providers who assist us in operating the Platform. These include: game software studios, payment processing partners, KYC and identity verification providers, cloud hosting and infrastructure providers, and customer support platform operators. All service providers are contractually bound to process your data only on bet95's instructions and to maintain appropriate security standards.

6.2 Legal & Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by applicable law, court order, or regulatory direction. We will not disclose data beyond what is strictly required by the relevant legal obligation.

6.3 Business Transfers

In the event that bet95 undergoes a merger, acquisition, or sale of all or a substantial portion of its assets, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and the privacy commitments applicable to your data will be maintained.

7. Payment Data & PKR Transactions

bet95 supports PKR transactions via Easypaisa, JazzCash, NayaPay, Raast, HBL, and USDT TRC20. When you make a deposit or withdrawal, your transaction details are shared with the relevant payment provider to process the transfer. Each payment provider operates under its own privacy policy and terms of service. bet95 is not responsible for how payment providers handle data on their own platforms.

bet95 retains records of all PKR transactions associated with your account for the period required by applicable anti-money laundering and financial record-keeping laws. These records include transaction amounts, timestamps, payment method identifiers, and statuses. Full payment credentials such as bank account passwords or mobile wallet PINs are never stored by bet95.

8. Cookies & Tracking Technologies

The bet95 Platform uses cookies and similar tracking technologies to operate correctly and deliver a consistent experience. Cookies are small text files stored on your device when you visit the Platform. bet95 uses the following categories of cookies:

• Essential Cookies: Strictly necessary for the Platform to function. These include session cookies that maintain your logged-in state and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core Platform functionality.
• Analytics Cookies: Used to understand how players navigate the Platform, which features are most used, and where technical issues occur. This data is used in aggregate and anonymised form to improve the Platform.
• Preference Cookies: Store your Platform settings and preferences, such as language selection, to provide a more personalised experience.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the bet95 Platform.

9. Data Security

bet95 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and bet95 servers.
• Encrypted storage of sensitive account data including passwords (stored as hashed values, never in plain text).
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of Platform infrastructure.
• Two-step verification options available for players to add an additional layer of account protection.
• 24-hour security monitoring with automated alerts for unusual account activity.

While bet95 takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You play a role in keeping your account safe by maintaining a strong, unique password and not sharing your login credentials with anyone.

10. Data Retention

bet95 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law or legitimate business necessity. Specifically:

• Account and identity data is retained for the duration of your account plus the minimum period required by applicable anti-money laundering laws following account closure.
• Transaction records are retained for the period required by applicable financial record-keeping laws.
• Support communications are retained for a reasonable period to support dispute resolution and service quality improvement.
• Marketing consent records are retained until you withdraw consent, plus a reasonable period to evidence that consent was properly given.

When personal data is no longer required for any of the purposes above, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

11. Your Rights

As a bet95 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the bet95 support team via live chat or email. We will respond within a reasonable timeframe and in accordance with applicable data protection principles.

• Right of Access: You have the right to request a copy of the personal data bet95 holds about you.
• Right to Rectification: You have the right to request correction of any personal data that is inaccurate or incomplete.
• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances, for example where the data is no longer necessary for the purposes for which it was collected and we have no legal obligation to retain it.
• Right to Restrict Processing: You have the right to request that bet95 restrict how it processes your data in certain circumstances, for example while the accuracy of data is disputed.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Object: You have the right to object to processing of your personal data for direct marketing purposes at any time.

12. Children's Privacy

The bet95 Platform is strictly for adults aged 18 and above. bet95 does not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered a bet95 account or provided personal data to bet95, please contact our support team immediately. Any account identified as belonging to a person under 18 will be closed immediately and all associated data handled in accordance with our legal obligations.

13. Changes to This Policy

bet95 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes, we will notify registered players via the Platform or by email to the address associated with your account. The date of the most recent update is shown at the top of this document. Your continued use of the bet95 Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.

14. Contact & Data Queries

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data bet95 holds about you, please contact us through one of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly on the bet95 Platform. This is the fastest way to reach our support team.
• Email: [email protected] (this is a plain text address — copy it manually into your email client; it is not a clickable link).

Our English-speaking support team handles all data-related requests and will acknowledge your query promptly. For complex requests, we may need to verify your identity before processing the request, to ensure your data is not disclosed to an unauthorised third party.